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SHIPPING & RETURNS

Shipping Policy — Femme Fashion

At Femme Fashion, we are committed to providing a reliable and convenient delivery experience for every customer. We carefully prepare and dispatch each order so that your purchase arrives safely and in excellent condition.

Order Processing

Orders are carefully prepared and processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, whenever tracking is available.

Please note that orders placed during promotional periods, holidays or periods of exceptionally high demand may require additional processing time.

Delivery Times

Delivery times vary depending on the destination and shipping method selected at checkout.

Estimated delivery times will be displayed during the checkout process whenever available.

Please be aware that delivery times are estimates and may be affected by circumstances beyond our control, including customs procedures, postal delays, adverse weather conditions, public holidays or other unforeseen events.

International Shipping

We are pleased to offer worldwide shipping to selected destinations.

International customers are responsible for providing a complete and accurate delivery address. Femme Fashion cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Customs and Import Duties

For international orders, customs duties, import taxes or other charges may apply depending on the destination country.

Any applicable customs duties, taxes or additional charges are the responsibility of the customer unless otherwise stated at checkout.

Customs regulations vary from country to country, and Femme Fashion has no control over these charges or the processing time required by local customs authorities.

Tracking Your Order

Once your order has been dispatched, you may track your delivery using the tracking information provided in your shipping confirmation email.

Please allow some time for tracking information to become active after the parcel has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer service team with your order number and tracking information.

We will do our best to assist you and investigate the status of your shipment.

Incorrect Delivery Information

Please carefully check your delivery address before completing your purchase.

If an order has already been dispatched and the delivery address is incorrect, additional shipping costs may apply if the parcel needs to be resent.

Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and the product received. This will help us assess the situation and determine the appropriate solution.

At Femme Fashion, we believe that every order should be more than just a purchase — it should be an experience.

Femme Fashion — Worldwide Shipping. Exceptional Style. Delivered with Care.

RETURN & EXCHANGE POLICY

Return Policy — Femme Fashion

At Femme Fashion, we want you to be completely satisfied with your purchase. That is why we offer a simple, transparent and secure return policy.

Return Period

You may request a return within 30 days of receiving your order, provided that the product meets the conditions outlined in this policy.

Return Conditions

For a return to be accepted, the product must:

  • Be unused, unwashed and unaltered;

  • Be in perfect condition;

  • Have all original tags and labels attached;

  • Be returned, whenever possible, in its original packaging;

  • Have no stains, odours, damage or other signs of use.

For hygiene reasons, certain products may not be eligible for return, particularly items that have direct contact with the body, except where otherwise required by applicable law.

How to Request a Return

To begin the return process, please contact our customer service team and provide your order number, the product you wish to return and the reason for the return.

Once we receive your request, we will provide you with the necessary instructions for returning the item.

Refunds

Once the returned product has been received and inspected, we will confirm whether your refund has been approved.

If approved, the refund will be issued using the same payment method used for the original purchase, subject to the processing times of your bank, card provider or payment service.

Return postage costs may be handled differently depending on the reason for the return and the consumer protection laws applicable in your country.

Exchanges

If you would like to exchange an item for a different size or style, please contact our customer service team. Exchanges are subject to product availability.

Faulty or Damaged Items

If the product you receive has a manufacturing defect or arrives damaged, please contact us as soon as possible. We may request photographs or additional information to assess the situation and provide the appropriate solution.

Important Information

Femme Fashion reserves the right to refuse returns that do not meet the conditions set out in this policy, while always respecting consumer rights and applicable legislation.

Our priority is to provide a safe, transparent and satisfying shopping experience.

Femme Fashion — elegance, quality and confidence in every detail.

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