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STORE POLICY

CUSTOMER CARE

Customer Care — Femme Fashion

At Femme Fashion, our customers are at the heart of everything we do.

We believe that exceptional fashion should always be accompanied by exceptional customer service. From the moment you visit our shop to the moment your order arrives, we are committed to making your experience as smooth, pleasant and memorable as possible.

We Are Here to Help

Our customer care team is available to assist you with questions regarding:

  • Products and sizing;

  • Orders and payments;

  • Shipping and delivery;

  • Order tracking;

  • Returns and exchanges;

  • Damaged or faulty items;

  • General enquiries about your shopping experience.

Personalised Assistance

We understand that choosing the perfect outfit can sometimes be challenging. If you need help with sizes, styles, colours or product details, our team will be happy to assist you whenever possible.

Our goal is to help you make confident choices and find pieces that reflect your personal style.

Communication

We aim to respond to customer enquiries as quickly as possible, normally within 1–2 business days.

During busy periods, promotional campaigns or holidays, response times may be slightly longer. We appreciate your patience and understanding.

Your Satisfaction Matters

Your feedback is extremely valuable to us. We continuously strive to improve our products, services and shopping experience based on the needs and expectations of our customers.

If you have any questions, concerns or suggestions, please do not hesitate to contact us.

Femme Fashion — Your style. Your confidence. Our commitment.

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PRIVACY & SAFETY

Privacy & Safety — Femme Fashion

At Femme Fashion, your privacy and security are extremely important to us.

We are committed to protecting your personal information and providing a safe, transparent and trustworthy shopping experience. This policy explains how we collect, use and protect your information when you visit our website or make a purchase.

Information We Collect

When you place an order or interact with our website, we may collect information such as:

  • Full name;

  • Billing and delivery address;

  • Email address;

  • Telephone number;

  • Payment and transaction information;

  • Order details;

  • Information you voluntarily provide when contacting our customer service team.

We only collect information that is reasonably necessary to provide our services and process your orders.

How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders;

  • Arrange delivery of your purchases;

  • Process payments;

  • Provide customer support;

  • Send important information regarding your orders;

  • Improve our website, products and services;

  • Prevent fraud, misuse and unauthorised activity;

  • Comply with applicable legal and regulatory requirements.

We do not sell or rent your personal information to third parties.

Payment Security

Payment information is processed through secure payment systems and providers.

Femme Fashion does not intentionally store complete payment card details on our own systems where such information is handled directly by authorised payment providers.

We recommend that customers never share their passwords, card details or other sensitive information through unsecured communication channels.

Website Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure. For this reason, we encourage customers to use strong passwords and to keep their account information confidential.

Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic and provide a better shopping experience.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functions.

Third-Party Services

We may work with trusted third-party service providers, such as payment processors, delivery companies, website hosting providers and technology partners, where necessary to operate our business and provide our services.

These providers may only access information necessary to perform their specific services and are expected to handle personal information responsibly.

Your Privacy Rights

Depending on your country or region, you may have rights regarding your personal information, including the right to request access, correction, deletion or restriction of certain data.

If you have questions about your personal information or wish to exercise any applicable privacy rights, please contact our customer care team.

Policy Updates

We may update this Privacy & Safety Policy from time to time to reflect changes to our services, technology or legal requirements.

Any updated version will be published on this page.

At Femme Fashion, we believe that trust is built through transparency, responsibility and respect.

Your privacy matters. Your security matters. Your trust matters.

Femme Fashion — Fashion with confidence, privacy and care.


Wholesale Inquiries — Femme Fashion

Are you interested in becoming a Femme Fashion wholesale partner?

We welcome enquiries from boutiques, fashion retailers, online shops, stylists and businesses looking to offer carefully selected women’s fashion to their customers.

At Femme Fashion, we believe in building strong, long-term partnerships based on quality, trust and mutual growth.

Why Partner with Femme Fashion?

Our wholesale partners can benefit from:

  • Carefully selected women’s fashion;

  • Elegant and contemporary designs;

  • Quality products and refined details;

  • Competitive wholesale opportunities;

  • Reliable customer support;

  • Flexible solutions for different types of retailers;

  • A brand focused on style, quality and customer satisfaction.

Who Can Apply?

We are open to enquiries from:

  • Fashion boutiques;

  • Online fashion retailers;

  • Department and speciality stores;

  • Personal stylists and fashion professionals;

  • Fashion entrepreneurs and established retailers;

  • Other businesses interested in wholesale opportunities.

How to Make a Wholesale Enquiry

If you are interested in working with Femme Fashion, please contact our team with the following information:

  • Company or business name;

  • Contact person's name;

  • Country and location;

  • Website or social media profile, if applicable;

  • Products or collections you are interested in;

  • Estimated order volume.

Our team will review your enquiry and contact you with further information regarding wholesale pricing, minimum order quantities, availability, delivery options and partnership terms.

We look forward to hearing from you and exploring the possibility of building a successful partnership together.

Femme Fashion — Bringing exceptional women's fashion to businesses worldwide.

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Payment Methods — Femme Fashion

At Femme Fashion, we want your shopping experience to be simple, convenient and secure. We offer a range of trusted payment methods to make completing your purchase as easy as possible.

Available Payment Methods

Depending on your country and the options available at checkout, you may be able to pay using:

  • Visa

  • Mastercard

  • American Express

  • Debit and credit cards

  • Other secure payment methods displayed at checkout

Secure Payments

Your payment security is extremely important to us.

All transactions are processed through secure payment systems designed to protect your personal and financial information.

Femme Fashion does not intentionally store complete payment card details on our own systems where payment information is processed directly by authorised payment providers.

Payment Confirmation

Your order will only be processed once your payment has been successfully authorised and confirmed.

After your payment has been approved, you will receive an order confirmation email containing your order details.

If your payment is declined or cannot be completed, please check your payment details or contact your bank, card provider or payment service.

Currency

The currency available for your purchase will be displayed during the checkout process and may vary depending on your location and the payment method selected.

For international purchases, your bank or payment provider may apply additional currency conversion fees or charges.

Payment Problems

If you experience any difficulty completing your payment, please contact our Customer Care team. We will be happy to assist you whenever possible.

Femme Fashion — Secure payments. Seamless shopping. Exceptional style.

Credit / Debit Cards

Offline Payments

Payment Methods
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